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What is your phone number?
You can call customer service at (707) 586-2283 Monday through Friday from 8am – 5pm and Saturdays from 7am –1pm.
Can I make payments online?
You may make online payments if you are signed up with a bill pay service. Talk to your bank or financial institution about this service. Please be sure all information is completely filled out and accurate so your account is credited properly.
What is the holiday schedule?
Rohnert Park Disposal takes the following holidays: New Years, 4 th of July, Labor Day, Thanksgiving & Christmas. When the holiday falls on a weekday, customers whose regular service day falls on or after the holiday will have collection delayed by one day. “When in doubt, set it out”
My cart was damaged. How can I have it replaced?
Call customer service to request an exchange. You will be asked to leave your cart out after your regular collection day for exchange the following day. Carts must be empty in order to be exchanged.
I want a larger or smaller garbage cart. How can I get an exchange?
Call customer service to request a different sized cart. They will let you know the different rates for the different sizes. You will be asked to leave your cart out after your regular collection day for exchange the following day. Carts must be empty in order to be exchanged.
What time will the driver be by my house?
The driver may be by any time between 6 am and 6 pm. It is important that your garbage be out the night before your regular collection day or by 6 am. Occasionally we have schedule changes so be sure to have the garbage out before 6am every week.
What can I recycle?
See the recycle guide on this website for a comprehensive list. Call customer service at (707) 586-2283 if you are not sure.
How much am I paying for recycle and yardwaste service?
Recycling and yardwaste collection are included with the cost of your trash service. There is no additional fee for this service.
What kinds of plastics do you recycle?
Rohnert Park Disposal accepts regular household plastic containers only.
Clean Plastic Household Containers- Bottles, Tubs, Trays
Bottles: Soda, Water, Milk, Juice, Shampoo, Laundry Soap and Detergent Bottles
Tubs: Yogurt, Cottage Cheese and Sour Cream Tubs
Other: Deli Trays & Take-Out Clamshells
- No plastic bags, plastic cups, five-gallon buckets, plastic pipe, garden pots, computer parts, shelving, stacking crates, tarps, lawn chairs, plastic tables, baby bathtubs, toys, swimming pools, car parts or other miscellaneous plastic items.
Can I recycle plastic bags?
Do not place any plastic bags in recycle or yard waste carts. Clean and dry plastic bags may be taken back to local markets such as Safeway, Raley’s and Ralph’s. Do not put recyclable items inside plastic bags before placing in the blue cart.
What do the numbers on the bottom of plastic containers mean?
The Society of the Plastics Industry, Inc. (SPI) introduced a resin identification coding system in 1988. Most municipal recycling programs targeted packaging containers for recycling- the SPI coding system offered a means of identifying the resin content of bottles and containers commonly found in the residential waste stream. The resin code is not a recycle symbol. Recycling firms have varying standards for the plastics they accept. Rohnert Park Disposal accepts only household containers for recycling.
Why are the recycle cans blue?
Blue has become the industry standard for recycling. Most people identify blue containers as recycling.
Where can I recycle clothing or childrens toys?
All usable items should go to local second hand stores and charities such as Hospice. Reusable items placed in recycle carts are disposed of as trash.
Can I get a debris box for a cleanup or construction project?
We rent debris boxes and cleanup bins ranging from 3-30 cubic yards.
What items cannot go into garbage carts, debris boxes and cleanup bins?
- Televisions, computer monitors, tires and appliances all require special handling and may not be disposed of in garbage carts, debris boxes and cleanup bins. Ask your customer service representative about proper disposal of these materials or contact the Sonoma County Eco Desk at 565-3375
- Rock, dirt, concrete and other heavy materials may only be placed in 15-30 yard debris boxes. Boxes for these materials may only be filled halfway.
- Recyclable items should be kept out of debris boxes as the County may impose a special recycling surcharge on mixed debris boxes containing 10% or more of cardboard, scrap metal, yard waste and wood.
Where can I take hazardous waste?
Contact the Sonoma County Eco-Desk at
565-3375 or on the web at recyclenow.org
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